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Our Customer Care Center

 
 
 
 
How do I activate my license?
 

1. After completing the installation process and the course opens for the first time, you will be prompted to enter your license information that you were sent in your welcome email from us.

 

2.  Locate and open the email you received when you purchased the course. The subject of the email will have your name and the subject is "Thank you for your order".


 

3. Find the section of the email that contains your name, email address, and license code.




4. You must copy the information exactly as it is shown here  and the letters are case sensitive. The easiest and most effective way to do this is copying and pasting:

 

 

 

a. To copy, you can simply highlight with your mouse your license code, name, and email address from the email we sent you, then right click the highlighted license code, and select copy in the menu that appears or press Ctrl+C on your keyboard to copy.


 

b. Go to the License Data box that appears when you start the course for the first time and move your mouse inside the box. The information that you copied from your email will automatically be placed in the appropriate spaces on the form. There is no need to paste or press anything on the keyboard, simply move your mouse inside the box that appears. The license code, your name, and email address that you copied from the email should now appear in the space provided and you can now submit it and get started using the course.